Providing software users with all-important support
We’re here to help you get the most from Fracpro®PT and StimPT™.
The engineers and developers of Fracpro®PT and StimPT™ are working to constantly improve the capabilities and performance of our software.
As direct measurements of fracture growth in various rock formations become available, we incorporate them into FracproPT’s default models and calibrated model settings for the specific formations. As a result, users improve their capability to predict fracture growth, leading to better job design and execution.
FracproPT features annual major upgrade releases. Service packs can be downloaded over the web, and users are automatically notified when they become available.
As direct measurements of fracture growth in various rock formations become available, we incorporate them into FracproPT’s default models and calibrated model settings for the specific formations. As a result, users improve their capability to predict fracture growth, leading to better job design and execution.
For users of FracproPT and StimPT, email and extended phone support are standard, provided by staff engineers and technicians.
Contact Customer Support (FracproPT or StimPT)
Call +1 (281) 921-6500 or submit your question online.
FracproPT features annual major upgrade releases. Service packs can be downloaded over the web, and users are automatically notified when they become available.
Software Installation Troubleshooting:
- Documentation
- Locking Code Tool
- Current License Driver (v5.41)
- License Driver (v7.4.2)
- License Driver (v7.6.1)
- License Driver Cleanup
- Bitlock Troubleshooter
- License Troubleshooter
- Network License Troubleshooter
- SafeNet Sentinel Technical Support
- Microsoft Sysinternals Process Explorer
- Microsoft Windows Installer Cleanup Utility